MONDAY SEPTEMBER 23rd
8:00AM – 12:00PM & 1:00PM – 5:00PM
INDUSTRY Workshops, for Conference Plus and Superpass holders only, will take place on Monday, September 23rd at the downtown Cleveland Marriott at Key Center, one day before the main conference begins. Due to high demand, we’ve added morning workshop session options. Please keep in mind that these sessions will sell out.
MONDAY 24TH & TUESDAY 25TH SEPTEMBER
The Main Stage session kicks off on Tuesday at 9:00AM with a keynote and continues through the day until 4:30PM, when the official Happy Hour begins. Then on Wednesday, after a keynote, attendees will break from the Main Stage to attend breakout sessions, Talk Shops and/or unconference discussions. At the end of the afternoon, attendees will return to the Main Stage for one last keynote, followed by another Happy Hour at 4:00PM.
COMMON GRAMMY & ACADEMY AWARD-WINNING ARTIST & ACTIVIST
Throughout Common’s award-winning career in hip-hop, film and television — one thing has always been constant. Common has always been a creator. In this discussion, we’ll not only talk about Common’s career as a Grammy and Academy Award winning artist, but will dig deeper to learn more about how he continues to push himself to innovate, understand more about his creative process, and talk through how Common’s work may even actually apply to the life of a product person.
Hip hop artist Common is one Tony Award away from becoming an EGOT—Emmy, Grammy, Oscar, Tony—winner. And that’s not counting his Golden Globe or any of the other numerous awards he’s won. Throughout his career he has used his art as a platform to change people’s perspectives, promote more diverse narratives, and inspire people to movement.
JASON FRIED CEO & CO-FOUNDER OF BASECAMP
At INDUSTRY 2017, we hosted Jason Fried for a discussion on ideas. At INDUSTRY 2019, we go deeper with Jason and decipher the model of work that Basecamp uses on a daily basis to build, launch, and grow its suite of world-class products.
Jason returns to the INDUSTRY stage where he wowed attendees in 2017 with his insights on the nature of being creative. He’s the co-founder and CEO of Basecamp, a renowned project collaboration product, and co-author of several seminal books on modern work practices, including Rework and most recently It Doesn’t Have to Be Crazy at Work.
JOHN ZERATSKY CO-ARCHITECT OF DESIGN SPRINT FRAMEWORK
Most of our time is spent by default. At work and at home, the hours and days slip away as we react to our smartphones, calendars, and requests from other people. But what do you want? What’s important to you? This talk—by the bestselling author of Sprint and Make Time—will show you how to make time for the things that matter. How to do better work, restore balance, and take control of our time and attention.
John Zeratsky was a designer in the tech industry who became obsessed with the idea of redesigning time. He is the bestselling author of Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days and Make Time: How to Focus on What Matters Every Day. John’s writing has been published by The Wall Street Journal, TIME, Harvard Business Review, Wired, Fast Company, and many other publications. John has appeared on stage more than 100 times, including at Harvard University, IDEO, and the Code Conference.
NIKITA MILLER GROUP PRODUCT MANAGER, TRELLO AT ATLASSIAN
Nikita Miller has spent her career in successful, high-growth companies as an early product leader. She’s been a part of multiple teams nearly tripling in size over the course of just a couple of years and has seen first-hand what it takes to scale product teams. In this talk, Nikita will share more about distilling product principles, hiring factors that should be considered when scaling, and how executive summaries can keep a product team focused.
Nikita Miller is passionate about building great teams and products. A creative, resourceful, product manager, with experience in every meaningful aspect of product development and its application globally, Nikita currently serves as a Group Product Manager for Trello at Atlassian. Previously, she was an early product leader at multiple high-growth startups, including Knewton and Pixable. Nikita earned her MBA from the NYU Stern School of Business.
BOB MOESTA CEO AT THE REWIRED GROUP, CO-ARCHITECT OF JOBS-TO-BE-DONE
Most companies manage Innovation as if luck was involved, a probability of success and a portfolio of bets, big bets. For Bob Moesta, Experimentation, perspective, details and knowledge are is essential, but great innovators have all this balanced with a fast-paced, continuous and affordable learning cycles. In this presentation, Bob reflects on his experiences of launching more than +3500 innovations and working with +20,000 innovators and gives an overview of his five hidden skills for becoming a master innovator. Bob puts his own innovative twist on the skills of perspectives, systems, progress, experiences & prototyping that get everyone thinking at a different level. Beginning with an understanding of both his “Jobs To Be Done” theory of approaching product innovation and the complex needs and desires that motivate consumer behavior, Moesta explains innovative prototyping and designing experience that do the Jobs, and outlines his prototyping strategies for connecting consumer JTBD with products and services that deliver.
Entrepreneurs and enterprise leaders alike recognize the importance of innovation, but few harness it effectively. Bob Moesta helps make it more predictable and successful. Among the principal architects of the Jobs to be Done theory in the mid-90s along with Harvard Business School Professor Clayton Christensen, Moesta has continued to develop, advance and apply the innovation framework to everyday business challenges. Currently president & co-founder of The ReWired Group, a Detroit, Mich., Innovation consultancy & incubator, he is also a fellow at the Christensen Institute.
CLAIRE SULLENTROP CUSTOMER INSIGHTS & GROWTH CONSULTANT FOR SAAS COMPANIES
Product and Marketing are ultimately striving for the same things: a successful product, highly-engaged customers, and a thriving company. So why is there so often friction — and sometimes, downright conflict — between these two teams? During this talk, you’ll learn the most common triggers of tension between Product and Marketing departments, and how to address them if they’re happening at your company. Plus, you’ll walk away with practical exercises you can run with your marketing team to develop a stronger relationship and get everyone working toward the same goals — which, ultimately, gets more people than ever to use your product.
Claire Suellentrop helps SaaS companies get the customer insights they need to stop making marketing decisions from “inside the echo chamber,” and develop the growth strategies required to accelerate to their next $5-10M and beyond. Through direct experience working with high-growth companies like Calendly, Wistia, FullStory, Death to the Stock Photo and others, Claire knows how to get inside customers’ heads, pinpoint your company’s biggest growth opportunities across the entire customer journey, and turn those insights into a plan your team can immediately act on.
RAHUL VOHRA FOUNDER & CEO OF SUPERHUMAN
Often times, finding true product-market-fit can be the most difficult part of the process in launching a new product. In this talk, Rahul shares his predictable and repeatable process for finding and optimizing product-market-fit for SaaS products.
Rahul is the founder and CEO of Superhuman, the fastest email experience in the world. Superhuman users get through their inbox twice as fast as before — and many see Inbox Zero for the first time in years! Previously, he founded Rapportive, the first Gmail plugin to scale to millions of users. Rapportive was acquired by LinkedIn, where Rahul led email integrations. GQ once described him as “50% hair, 50% brain”.
RICH MIRONOV SMOKEJUMPER PRODUCT EXECUTIVE & CPO MENTOR
Product managers manage products; product leaders manage teams of product managers. What’s different about that next job up? How can product managers signal their interest and expand their leadership skill set?
Rich is a 35-year veteran of Silicon Valley product management including 6 startups. He is a smokejumper product executive – parachuting into software companies to run product teams on an interim basis – and has coached scores of product leaders. He’s been blogging about software product management since 2002 and his “Art of Product Management” (2008) was one of the first books on the subject.
JESSICA TIWARI VP OF PRODUCT MANAGEMENT AT UPWORK
Given workforce preferences and economic trends, it’s now the norm that the talent we need to design, build, and scale our products is distributed. We’ll look at some of the best practices in maximizing the impact of a distributed team.
Jessica Tiwari is VP of Product Management at Upwork (previously oDesk), a $1B+ two-sided marketplace. She is currently responsible for monetization and the acquisition, growth and retention of the Small Business segment. During her tenure she led the first major shift in the company’s pricing strategy, built Upwork’s subscription offerings and launched oDesk’s escrow solution. Jessica’s passion to build a business that enables freelancers to attain more freedom and flexibility comes from her experience freelancing as a classical musician in a past life.
SHIREN VIJASINGAM CHIEF PRODUCT OFFICER AT GENERAL ASSEMBLY
People have lives outside technology. We don’t use software products in a vacuum. But how do you measure the human friction that exists outside your product screens? In this talk, Shiren shares some common traps and pitfalls that even the strongest teams fall into when building products, and some practical tips to avoid them. You’ll learn how you can build whole product experiences with a few fundamental service design techniques you can implement in your next sprint.
A seasoned product management executive who builds and scales diverse product, design, engineering, and data teams, Shiren currently serves as Chief Product Officer at General Assembly. Prior to GA, Shiren held product leadership roles at Weight Watchers International (WTW) and College Board — managing product portfolios from start-up to large public & PE-backed organizations as well as leading scaled transformations to drive renewed business performance.
Head to the Talk Shop stage during each break to connect with speakers in an intimate setting. There, speakers are interviewed and attendees have the opportunity to ask questions and discuss with others the merits and applications of what was presented.
WEDNESDAY 25TH SEPTEMBER
After attendees break from the Main Stage keynotes, the Breakout Stage opens featuring product leaders from across many industries speaking on a variety of challenging topics.
LINDSAY BROTHERS PRODUCT MANAGER AT INDEED
Indeed runs hundreds of A/B tests, creating thousands of experiences for millions of job seekers. In this talk, Lindsay shares more about the A/B testing processes that she has worked through, with examples, challenges, and lessons learned along the way.
Lindsay is a Product Manager at Indeed, the world’s #1 job site, with over 200 million unique visitors every month from over 60 different countries. Lindsay leverages data and A/B testing across the job search process in order to make decisions to help people get jobs.
APRIL DUNFORD CEO AT AMBIENT STRATEGY
Positioning can make or break a new product, yet it rarely gets the attention it deserves. In this talk, I’m going to outline a product positioning process that will shine a spotlight on your product’s best features. I will also give re-positioning examples and show the impact on the overall business that resulted from that shift in context.
April Dunford is an executive consultant, speaker, and author who helps companies make complicated products easy for customers to understand and love. She is a globally recognized expert in Positioning, having launched 16 products across her 25-year career running Marketing, Product and Sales teams at a series of successful startups. www.aprildunford.com
KENNETH SANDY VP OF PRODUCT MANAGEMENT AT MASTERCLASS AND UNIVERSITY OF CALIFORNIA
How to recognize and avoid the many belief, behavioral, and social biases, which flaw much human decision making, in your role as product manager. Confirmation bias, authority bias, reputation risk, survival bias and sunk-cost fallacy are rife in organizational decision making and during customer and product validation. Talk will include examples and practical tips to use right away.
Ken Sandy is a 20+ years veteran in consumer and enterprise internet Product Management. Currently, Ken serves as VP of Product Management for MasterClass and is an Instructor at the University of California – Berkeley. Previously, Ken served as VP of Product Management at lynda.com, a leading online education platform, acquired by LinkedIn for $1.5b. Throughout his career, Ken consistently defined, launched and managed award-winning, innovative Web and mobile products loved by customers and used by millions of users across 60+ countries — and pioneered and continues to teach the first Product Management course offered in the Engineering school at UC Berkeley, now with over 400 PM alumni.
ELIZABETH AYER PRODUCT MANAGER AT 18F
For all we celebrate disruption, it can be, well, disruptive! Inside a business, nobody wants big lurches or major surprises. As a discipline, software engineering smoothed out releases through continuous delivery, but we on the business side still lurch in our strategy and choke on large budget chunks.
Elizabeth specialises in products for highly technical markets, solving problems around engineering change management. She cut her teeth managing the enterprise platform under automotive, shipbuilding, and factory verticals at Siemens and now manages the portfolio at Redgate Software, a mass-market B2B company for Database DevOps.
WEDNESDAY 25TH SEPTEMBER
After attendees break from the Main Stage keynotes, get up close and join product leaders in an intimate discussion about all things product from the Talk Shop stage.
MICHEAL DERRY VP OF PRODUCT MANAGEMENT AT FEDERAL RESERVE BANK
JENNIFER METZ EXECUTIVE DIRECTOR, X1 PRODUCT MANAGEMENT AT COMCAST
We can all learn from the product people who help oversee products at high-growth technology startups. But what about really large organizations? How does product management work and differ? In this discussion, we’ll talk through large enterprise product management with two product leaders at large, enterprise-oriented organizations.
Michael is the Vice President of Product Management for a large portfolio of enterprise products supporting mission-critical businesses across the Federal Reserve System. He is an experienced business and IT strategist and management consultant with over a decade of experience driving product lifecycle management, transformational change programs, innovation initiatives, product marketing, and business development for CXOs. Michael is passionate about how disciplined and well-designed strategies can generate impact and scale for businesses. He also has an extensive background in architecting organizational structures to support change management efforts.
Jennifer Musser Metz is the executive director of X1 Product Management at Comcast, where the platform has won multiple Emmy awards. She started on X1 prior to first customer ship, after a stint at Fancast XfinityTV.com. Before Comcast, she worked in the news business, primarily on multimedia news sites and stories. A proud Temple University and University of Florida grad, she lives in Philadelphia with her family.
MAREN KATE PRODUCT MANAGER AT HUSTLE
Product managers live in a world of constant change. Requirements change, developer estimates change, business needs change, etc. and everyone once to be insured against it but we can’t. This conversation with Victoria will cover not only how to manage change, but how to embrace and power teams with it.
Victoria Kennedy is currently a Senior Product Manager at Hustle trying to figure out how to scale human relationships over text. In the past she has worked as a consultant and seen lots of companies come, grow, and change. She loves Brooklyn but is figuring out how to never be cold again.
BRIAN CROFTS CHIEF PRODUCT OFFICER AT PENDO
Managing software products is difficult enough. But when you’re responsible for managing a high-growth, SaaS software product, there is even more to consider. From product nuances to new metrics, things are just different. In this discussion, we’ll dig into what makes SaaS products so unique and challenging to manage.
Brian Crofts is the chief product officer of Pendo, a product cloud that helps teams build amazing products. Throughout a career in finance and product management, Brian has been responsible for building high-performing teams, achieving business results/growth, innovation, and change management. Prior to Pendo, Brian spent 12 years at Intuit, leading global expansion for QuickBooks, Intuit’s suite of accounting and payroll SaaS solutions.
Attendees who wish to dive deeper on specific topics can do so here, where small groups form and dig in on various topics. Attendees can even offer to recommend and lead sessions — as well as vote, in advance, on the topics they wish to see discussed. Sessions take place both before and after lunch.
WEDNESDAY SEPTEMBER 25th
The last keynote of the day wraps up at 3:30 PM and is followed by a Happy Hour with an open bar and plenty of delicious food. The Talk Shop stage will feature an intimate conversation with the previous two keynote speakers. At 6:00 PM, we’ll all leave with new ideas, friends, and feeling refreshed.